Termos de serviço
SOLENNE — Terms of Service
Last updated: August 17, 2026
Welcome to SOLENNE.
These Terms of Service govern your access to and use of our website, online store, products, services, and related features.
Throughout these Terms, the terms “SOLENNE,” “we,” “us,” and “our” refer to SOLENNE and the legal entity operating the SOLENNE online store.
By accessing our website or purchasing from us, you agree to these Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced herein.
Please read these Terms carefully before using our website.
1. Online Store Terms
By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you or that you are using the website with the authorization of a parent or legal guardian where required.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or any technology intended to interfere with the operation or security of the website.
2. Our Store
SOLENNE is a lifestyle and home living brand offering thoughtfully curated products designed around calm living, warm minimalism, organization, atmosphere, and everyday comfort.
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, colors, materials, and other information displayed on our website are accurate.
However, slight differences may occur due to:
- Screen and display settings;
- Lighting and photography;
- Manufacturing variations;
- Natural variations in materials;
- Measurement methods;
- Product improvements or supplier updates.
Colors and textures displayed digitally may not appear identical on every device.
Dimensions should be reviewed carefully before purchasing.
We reserve the right to update product descriptions, specifications, pricing, or availability where reasonably necessary.
4. Product Availability
All products are subject to availability.
We may limit quantities, discontinue products or variants, or cancel an unavailable item.
If an item becomes unavailable after an order is placed, we will contact you and provide an appropriate solution, which may include a replacement option or refund.
5. Prices and Currency
Prices are displayed in the currency selected or made available for your market.
Currency conversions may be provided automatically and can fluctuate.
The final amount charged will be shown during checkout before your order is submitted.
Taxes, shipping charges, duties, and other applicable costs will be displayed or disclosed where required and where technically available.
Your financial institution may charge foreign transaction, currency conversion, or other fees independently of SOLENNE.
6. Orders
Submitting an order does not necessarily constitute final acceptance by SOLENNE.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud or unauthorized transactions;
- Incorrect pricing or material product information;
- Payment authorization failure;
- Product unavailability;
- Shipping restrictions;
- Suspected resale or misuse;
- Errors affecting the order.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
7. Billing and Account Information
You agree to provide accurate, complete, and current purchase and account information.
You are responsible for ensuring that your shipping address, email address, telephone number, and payment information are correct.
SOLENNE is not responsible for delays or losses resulting from incorrect information submitted by the customer, except where required by applicable law.
8. Payment
Available payment methods are displayed at checkout.
Payments may be processed by third-party payment providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.
9. Shipping and Fulfillment
Orders may be processed and fulfilled by SOLENNE or by trusted third-party fulfillment and logistics partners.
Products may ship from different domestic or international fulfillment locations depending on product availability, destination, and logistics arrangements.
As a result, products from the same order may occasionally arrive in separate packages or at different times.
Please review our Shipping Policy for additional information.
10. Customs, Duties, and Import Charges
International shipments may be subject to customs procedures, import duties, taxes, handling charges, or other governmental fees.
Where such charges are collected at checkout, they will be reflected in your order.
Where they are not collected by SOLENNE, additional charges may be imposed by authorities or carriers in the destination country, subject to applicable law and the delivery method used.
Customers should review the information presented during checkout and our Shipping Policy before placing an order.
11. Returns and Refunds
Returns, refunds, damaged items, cancellations, and related matters are governed by our Return & Refund Policy.
Nothing in these Terms limits any mandatory consumer right that applies to your purchase.
12. Promotions and Discount Codes
Promotional offers may be subject to separate terms, eligibility requirements, expiration dates, product exclusions, minimum purchase values, or market restrictions.
Unless otherwise stated, promotions cannot be combined.
We reserve the right to modify or end promotional offers where permitted by law.
13. Intellectual Property
The SOLENNE name, branding, logos, graphics, photographs, website design, written content, collection names, product presentation, advertising materials, and other original content are protected by applicable intellectual property laws.
You may not reproduce, distribute, publish, modify, commercially exploit, or create derivative works from SOLENNE content without prior written permission, except where permitted by law.
14. Reviews and User Content
If you submit reviews, photographs, comments, feedback, suggestions, or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, fraudulent, defamatory, abusive, infringing, misleading, or malicious.
Where permitted by law and subject to our Privacy Policy, you grant us permission to use content voluntarily submitted for review, promotional, customer service, or website purposes.
15. Third-Party Services and Links
Certain features of our website may rely on third-party providers, including payment processors, shipping providers, analytics services, advertising platforms, or other technology providers.
Our website may also contain links to third-party websites.
SOLENNE is not responsible for the independent policies, content, security, or practices of third-party websites and services outside our control.
16. Prohibited Uses
You may not use our website or services to:
- Violate applicable laws;
- Infringe intellectual property rights;
- Submit false or misleading information;
- Attempt unauthorized access;
- Distribute malware;
- Collect information about other users unlawfully;
- Interfere with website security or functionality;
- Conduct fraudulent transactions;
- Use automated systems in a manner that materially disrupts our services.
17. Disclaimer
We make reasonable efforts to maintain the availability, accuracy, and security of our website.
However, uninterrupted or error-free access cannot be guaranteed.
To the fullest extent permitted by applicable law, the website and its content are provided without warranties beyond those expressly stated or legally required.
Nothing in this section excludes statutory warranties, consumer guarantees, or rights that cannot lawfully be excluded.
18. Limitation of Liability
To the fullest extent permitted by applicable law, SOLENNE will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use our website or services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer protections.
19. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website, infringement of third-party rights, or material violation of these Terms.
20. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
21. No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
22. Governing Law
These Terms will be governed by the laws applicable to the legal entity operating SOLENNE, subject to any mandatory consumer protection laws that apply in the customer's country or region.
Nothing in these Terms deprives consumers of protections that cannot legally be waived.
23. Changes to These Terms
We may update these Terms from time to time to reflect operational, legal, regulatory, or service changes.
The latest version will always be available on this page, together with the date of the most recent revision.
24. Contact
Questions regarding these Terms of Service may be sent to:
SOLENNE
Email: solenne.calmliving@gmail.com
Business address: 2335 E. Atlantic Blvd. Ste 200 Pompano Beach, FL, 33062
Legal entity: SOLENNE LLC