Política de frete

SOLENNE — Shipping Policy

Last updated: August 17, 2026

At SOLENNE, we thoughtfully curate each product and work with trusted fulfillment and logistics partners to deliver your order safely and efficiently.

Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times do not include weekends or public holidays.

During product launches, promotional periods, holidays, or periods of unusually high demand, additional processing time may occasionally be required.

Once your order has shipped, you will receive a shipping confirmation email when tracking information is available.

Estimated Delivery Time

For most supported destinations, estimated transit time after dispatch is approximately:

7–20 business days

Delivery estimates are provided as guidance and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Destination country or region;
• Shipping method;
• Carrier operations;
• Customs clearance;
• Local postal services;
• Weather conditions;
• Public holidays;
• Periods of high shipping demand;
• Other circumstances outside our reasonable control.

Any more specific delivery estimate shown at checkout or on the relevant product page should be considered together with this policy.

International Fulfillment

SOLENNE serves customers across multiple international markets.

To make our collections available globally, some products may be stored, processed, or shipped directly by trusted third-party fulfillment partners.

As a result, your order may originate from an international fulfillment location different from your country of residence.

Multiple Shipments

If your order contains multiple items, products may be fulfilled from different locations.

This means your order may arrive in more than one package, and individual packages may be delivered on different dates.

Where available, separate tracking information will be provided.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

Shipping Costs

Available shipping methods and any applicable shipping charges are displayed during checkout before payment.

Promotional or free-shipping offers may be subject to order-value, product, destination, or campaign-specific conditions.

Tracking

When tracking is available, a tracking number or tracking link will be sent to the email address associated with your order.

Please allow a reasonable period after receiving your shipping confirmation for carrier tracking systems to update.

Tracking information is supplied by third-party carriers and may occasionally experience delays or incomplete updates.

Customs, Duties, and Taxes

International orders may be subject to customs clearance, import duties, taxes, processing charges, or other fees imposed by the destination country or carrier.

Where SOLENNE collects applicable duties or taxes during checkout, those amounts will be displayed as part of your purchase.

Where such charges are not collected by SOLENNE, the recipient may be responsible for amounts imposed by the destination authorities or carrier, subject to applicable law.

We recommend reviewing the final checkout information carefully before completing your purchase.

Customs Delays

International shipments can occasionally experience customs inspections or clearance delays.

Customs processing is controlled by the relevant authorities and is outside SOLENNE's direct control.

We will make reasonable efforts to assist customers when additional shipment information is available.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Full name;
• Street address;
• Apartment or unit number;
• City;
• State or province;
• Postal or ZIP code;
• Country;
• Telephone number.

If you discover an error after placing your order, contact us immediately at solenne.calmliving@gmail.com

We will make reasonable efforts to update the information, but changes cannot be guaranteed after fulfillment has begun.

Additional shipping costs resulting from an incorrect address may be the responsibility of the customer where permitted by law.

Failed Delivery or Unclaimed Packages

If a package is returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect the shipment, please contact us.

Additional shipping fees may apply if reshipment is requested, except where the failed delivery resulted from an error attributable to SOLENNE or where applicable law requires otherwise.

Lost Packages

If your tracking information indicates that your package may be lost or has not shown meaningful movement for an extended period, please contact us at solenne.calmliving@gmail.com

We will review the shipment information and, where appropriate, open an investigation with the relevant fulfillment or logistics partner.

Depending on the circumstances and outcome of the investigation, an appropriate resolution may include replacement or refund.

Damaged Packages

If your item arrives damaged, please retain the product and all original packaging and contact us as soon as possible.

Photographs or videos of the product, packaging, shipping label, and damage may be required so that we can investigate and resolve the issue.

Please refer to our Return & Refund Policy for complete details.

Delays

While we work carefully to provide reliable delivery estimates, carrier and customs delays can occasionally occur.

If we become aware of a material delay affecting your order, we will make reasonable efforts to provide updated information.

Questions About Your Shipment

For assistance with shipping or tracking, please contact:

SOLENNE Customer Care
Email: solenne.calmliving@gmail.com

Please include your order number so we can assist you efficiently.