Frequently Asked Questions
At SOLENNE, we want your experience to feel as calm and considered as the spaces we help you create. Below you’ll find answers to some of our most frequently asked questions.
Where do you ship?
SOLENNE currently ships to customers within the United States.
As we grow, we plan to expand to additional international destinations. Any new shipping regions will be announced directly through our store.
How long does shipping take?
Our current estimated delivery time within the United States is 8–17 business days.
Delivery times are estimates and may vary slightly depending on the destination, carrier, supplier processing, or circumstances outside our control.
SOLENNE currently offers Free Tracked Shipping on eligible orders within the United States.
How can I track my order?
Once your order has been shipped and a valid tracking number becomes available, you will receive a shipping confirmation email with your tracking information.
Please allow some time for the carrier to begin displaying tracking updates after your shipment has been processed.
Can I cancel my order?
Yes. If you need to cancel your order, please contact us as soon as possible.
Orders may be cancelled before they have been processed for fulfillment.
Once an order has entered processing or has already been shipped, we may no longer be able to cancel it.
What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or different from what you ordered, please contact SOLENNE Customer Care as soon as possible.
Please include your order information and clear photos showing the issue so we can review your request and assist you appropriately.
Can I return an item?
Yes. SOLENNE accepts eligible return requests made within 30 days of delivery.
To qualify for a return, the item must be unused and returned in the same condition in which it was received, including its original packaging, components, accessories, manuals, and protective materials.
Approved refunds cover the value of the product only. Original shipping costs, when applicable, are not refundable.
Please review our Return & Refund Policy for the complete conditions before requesting a return.
How do I contact SOLENNE?
For questions about your order, shipping, returns, or products, please contact SOLENNE Customer Care at:
We recommend including your order number whenever contacting us about an existing purchase so we can assist you more efficiently.
Will my order arrive in multiple packages?
Possibly.
Some SOLENNE products may be fulfilled separately. If your order contains multiple items, they may be shipped in more than one package and may arrive at different times.
When tracking information becomes available, you will receive the relevant shipment updates by email.